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Terms & Conditions

Welcome to Ashok Spa & Resort. These Terms & Conditions ("Terms") govern your access to and use of our website and the services offered by Ashok Spa & Resort. By using our website or making a booking or enquiry, you agree to comply with these Terms.

If you do not agree with any part of these Terms, please refrain from using our website or services.

 

1. Definitions

  • "Resort", "We", "Our", or "Us" refers to Ashok Spa & Resort.

  • "Website" refers to the official Ashok Spa & Resort website.

  • "User", "Guest", or "You" refers to any person accessing our website or using our services.

 

2. Use of the Website

By using our website, you agree to:

  • Use the website only for lawful purposes.

  • Provide accurate and complete information when submitting enquiries or booking requests.

  • Not engage in any activity that may interfere with the proper functioning or security of the website.

  • Not attempt to gain unauthorized access to any part of the website or its systems.

We reserve the right to suspend or terminate access to users who violate these Terms.

 

3. Bookings & Reservations

  • All room, wedding, banquet, or event bookings are subject to availability.

  • Submitting an online enquiry does not guarantee a confirmed reservation.

  • A booking is considered confirmed only after receiving written confirmation from Ashok Spa & Resort and, where applicable, the required advance payment.

  • Guests are responsible for providing accurate booking details.

 

4. Pricing & Payments

  • Prices displayed on the website are subject to change without prior notice.

  • Applicable government taxes and service charges may be added where required.

  • Full or partial advance payment may be required to confirm certain bookings.

  • Payment terms for weddings, events, and corporate bookings will be communicated during the booking process.

 

5. Check-In & Check-Out

Standard check-in and check-out times are subject to the resort's operational policies.

  • Early check-in and late check-out are subject to availability and may incur additional charges.

  • Guests may be required to present a valid government-issued photo identification during check-in.

 

6. Guest Responsibilities

Guests agree to:

  • Respect resort property, staff, and other guests.

  • Comply with all resort rules and safety guidelines.

  • Be responsible for any damage caused by themselves or members of their group.

  • Maintain appropriate conduct while on the resort premises.

Ashok Spa & Resort reserves the right to refuse service or remove any guest whose behaviour is considered unlawful, abusive, or disruptive.

 

7. Weddings, Events & Banquets

  • Event dates are confirmed only after receipt of the required advance payment and written confirmation.

  • Additional charges may apply for extra guests, special arrangements, decorations, catering upgrades, or extended event timings.

  • Clients are responsible for ensuring all event details are communicated accurately before the scheduled event.

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8. Cancellation & Refunds

Cancellation and refund policies may vary depending on:

  • Room reservations

  • Wedding bookings

  • Corporate events

  • Banquet reservations

Applicable cancellation terms will be communicated at the time of booking. Where eligible, refunds will be processed through the original payment method within a reasonable timeframe.

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9. Intellectual Property

All content on this website, including text, photographs, logos, graphics, videos, designs, and other materials, is the property of Ashok Spa & Resort or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used for commercial purposes without prior written permission.

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10. Third-Party Links

Our website may contain links to third-party websites for your convenience.

We do not control or endorse these websites and are not responsible for their content, privacy practices, or services.

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11. Limitation of Liability

While we strive to ensure the accuracy of the information on our website, Ashok Spa & Resort does not guarantee that all content is error-free, complete, or continuously available.

To the fullest extent permitted by law, we shall not be liable for:

  • Website interruptions or technical issues.

  • Indirect or consequential damages.

  • Losses arising from reliance on website information.

  • Delays caused by circumstances beyond our reasonable control.

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12. Force Majeure

Ashok Spa & Resort shall not be held liable for any delay or failure in providing services due to circumstances beyond our reasonable control, including but not limited to natural disasters, government restrictions, pandemics, strikes, power failures, or other unforeseen events.

 

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

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14. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

The revised version will become effective immediately upon publication on this website.

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15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website or our services shall be subject to the exclusive jurisdiction of the courts located in Dehradun, Uttarakhand.

 

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Ashok Spa & Resort

Address:
C-19, ISBT Turner Road, Tuntowala, Morowala, Clement Town, Dehradun, Uttarakhand – 248002

Phone:
+91 84498 77069

 

By accessing or using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

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