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Privacy Policy

At Ashok Spa & Resort ("we," "our," "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We may collect the following information:

Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Event Details

  • Messages or enquiries submitted through our contact forms

  • Newsletter subscription details

Booking Information

When you enquire or book an event, wedding, corporate function, or stay, we may collect:

  • Event type

  • Preferred dates

  • Guest count

  • Special requests

  • Communication preferences

Technical Information

We may automatically collect:

  • IP Address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Date and time of visit

  • Referring website

 

2. How We Use Your Information

Your information may be used to:

  • Respond to your enquiries.

  • Process event and accommodation bookings.

  • Contact you regarding your booking.

  • Provide customer support.

  • Improve our website and services.

  • Send promotional offers and newsletters (only if you opt in).

  • Prevent fraud and maintain website security.

  • Comply with legal obligations.

 

3. Cookies

Our website may use cookies and similar technologies to:

  • Improve website functionality.

  • Remember your preferences.

  • Analyse website traffic.

  • Enhance your browsing experience.

You may disable cookies through your browser settings, although certain features of the website may not function properly.

 

4. Sharing of Information

We do not sell your personal information.

We may share your information only with:

  • Trusted service providers assisting in website operations.

  • Event partners or vendors where necessary to fulfil your booking.

  • Payment processing providers (if applicable).

  • Government authorities when required by law.

  • Legal advisors where necessary to protect our rights.

All third parties are expected to maintain appropriate confidentiality and security measures.

 

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your information, no method of transmission over the Internet is completely secure.

 

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services.

  • Complete bookings.

  • Resolve disputes.

  • Comply with legal and regulatory requirements.

When information is no longer required, it is securely deleted or anonymized where appropriate.

 

7. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of your information.

  • Withdraw consent for marketing communications.

  • Request information regarding how your personal data is being used.

To exercise these rights, please contact us using the details below.

 

8. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.

 

9. Children's Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children. If you believe that a child has submitted personal information, please contact us so that we can remove it.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any updates will be posted on this page along with the revised Effective Date. Continued use of the website after changes constitutes acceptance of the updated policy.

 

11. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Ashok Spa & Resort

Address:     C-19, ISBT Turner Road, Tuntowala, Morowala, Clement Town, Dehradun, Uttarakhand – 248002

Phone:       +91 84498 77069

By using our website, you acknowledge that you have read and understood this Privacy Policy.

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