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Refund & Cancellation Policy

At Ashok Spa & Resort, we dedicate significant time, resources, venue availability, staffing, and planning to every reservation and event booking. To ensure the highest level of service and operational efficiency, we maintain the following Refund & Cancellation Policy.

By confirming a booking or making any payment towards our services, you acknowledge and agree to the terms outlined below.

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1. No Cancellation

Once a booking, reservation, or event is confirmed and the payment or advance has been received, it cannot be cancelled.

This policy applies to all bookings, including but not limited to:

  • Weddings

  • Pre-wedding functions

  • Corporate events

  • Banquet bookings

  • Private parties

  • Social gatherings

  • Venue reservations

  • Accommodation bookings (if applicable)

  • Any other services offered by Ashok Spa & Resort


2. No Refund

All payments made to Ashok Spa & Resort are strictly non-refundable.

No refunds will be issued under any circumstances, including but not limited to:

  • Change of personal plans

  • Guest cancellation

  • Event postponement by the customer

  • Travel delays or transportation issues

  • Illness or medical emergencies

  • Weather conditions

  • Failure to attend the scheduled booking (No-Show)

  • Partial use of booked services

  • Early departure

  • Change in the number of guests

 

3. Booking Confirmation

A booking is considered confirmed only after:

  • Receipt of the required advance or full payment (as applicable), and

  • Written confirmation from Ashok Spa & Resort.

Once confirmed, the booking date and venue are reserved exclusively for the guest.

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4. Changes to Bookings

Requests to modify booking dates, event timings, guest count, or services are subject solely to the discretion of Ashok Spa & Resort and the availability of the venue.

Approval of any requested changes is not guaranteed and may be subject to venue availability and may involve additional charges.

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5. Cancellation by Ashok Spa & Resort

In the rare event that Ashok Spa & Resort is unable to provide the booked services due to circumstances within our control, we reserve the right to offer:

  • An alternative date,

  • An alternative venue (where available), or

  • Any other suitable resolution at our sole discretion.

If the booking cannot be honoured due to legal restrictions, government orders, or other circumstances beyond our reasonable control, any remedy, if offered, shall be determined solely by the management.

 

6. Force Majeure

Ashok Spa & Resort shall not be held responsible for cancellations, delays, or inability to provide services due to events beyond its reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Earthquakes

  • Fire

  • Pandemic or epidemic

  • Government restrictions

  • Civil disturbances

  • Power failures

  • Strikes

  • Other unforeseen circumstances

In such situations, refunds will not be provided unless required by applicable law.

 

7. Payment Disputes

Guests agree not to initiate chargebacks or payment disputes for bookings that fall under this policy. Any disputes should first be addressed directly with Ashok Spa & Resort so that we may attempt to resolve the matter amicably.

 

8. Acceptance of Policy

By making any payment or confirming a booking with Ashok Spa & Resort, you acknowledge that you have read, understood, and accepted this Refund & Cancellation Policy.

 

Contact Us

For any questions regarding this policy or your booking, please contact:

Ashok Spa & Resort

Address:
C-19, ISBT Turner Road, Tuntowala, Morowala, Clement Town, Dehradun, Uttarakhand – 248002

Phone:
+91 84498 77069

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